Customer Service

For help with items purchased online, visit the website you purchased from and their customer service team will be able to provide assistance.

For Ontel products purchased from a retail store, if you need help or a warranty replacement, use the form below to contact us. A CSR will review and respond quickly. Our offices are open M-F 9:00 AM to 5:00 PM Eastern Standard Time.

Contact Information

First Name*

Last Name*

Email address*

Phone Number*

Address (Line 1)*

Address (Line 2)

City*

State*

Zip Code*

Country*

Product Information

Product Purchased*

Product (Other)*

Enter the product you're contacting us about, if it isn't on the list above.

Purchase Date

Month*

Day*

Year*

Where did you purchase this product?*

A physical store

An online store

Which Retailer?*

Enter the name and location of the retailer you purchased the product from.

Which website?*

Enter the name and website address of the online retailer you purchased the product from.

Receipt*

Upload a clear photo of your receipt from the retailer, or screenshot if it was purchased online. Proof of purchase is required for any warranty replacement or customer service inquiry. If you do not have this, we cannot provide any assistance - you will need to contact the retailer who sold you the product.

Describe the Problem

Problem*

Be descriptive! The more information you provide, the better our CSR will be able to help solve your problem or expedite a replacement.

Upload up to 3 Images (Optional)

A picture is worth a thousand words. Uploading an image of the product can sometimes help the CSR understand your issue.

Photo 3

Photo 2

Photo 3

This field should be left blank